Return and Refund Policy
Return & Refund Policy
At My Happy Dog, your satisfaction—and your dog's happiness—are our top priorities.
If something isn't quite right with your order, we're here to make the return process simple, fair, and hassle-free.
30-Day Return Policy 🗓️
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To qualify for a return:
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase (such as your order confirmation or order number) is required.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the issue quickly.
How to Request a Return 📩
To start a return, simply contact us at:
Email: supportmyhappydog@gmail.com
Please include:
- Your Order Number
- A brief description of the issue
- Photos (if the item is damaged, defective, or incorrect)
Our support team will guide you through the return process.
Return Shipping 📦
- Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages without tracking information.
Refunds 💳
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Please note:
- Your bank or payment provider may require additional time to process the refund.
- Original shipping charges are non-refundable unless the return is due to our mistake.
Exchanges 🔄
We currently do not offer direct exchanges.
If you'd like a different product, simply return your original order (if eligible) and place a new order.
Change of Mind ❗
Changed your mind?
No problem.
We accept returns within our 30-day return period, provided the item:
- Has not been used
- Is in its original packaging
- Meets our return eligibility requirements
Damaged or Incorrect Items ⚠️
If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately.
We'll work quickly to provide a replacement or refund whenever appropriate.
Need Help? 💬
If you have any questions regarding returns or refunds, we're always happy to help.
Email: supportmyhappydog@gmail.com
At My Happy Dog, we're committed to making every shopping experience simple, worry-free, and enjoyable—from the moment you place your order to the day your dog enjoys its new favourite product.
Thank you for choosing My Happy Dog. 🐶💛